GANIYU RASHEED
Associate Technical Support Engineer | IT Support Specialist
Yaba, NG.About
Highly motivated Associate Technical Support Engineer and IT Support Specialist with a proven track record in maintaining critical IT infrastructure and delivering comprehensive technical support. Adept at promptly resolving complex issues, optimizing system functionality, and enhancing user productivity, evidenced by a 95% issue resolution rate and 25% reduction in downtime. Eager to leverage a unique blend of technical proficiency, problem-solving skills, and a collaborative approach to drive operational efficiency and deliver unparalleled customer solutions within a dynamic technical team.
Work
Remote Design & Printing Company
|Graphic Designer
Remote, Remote, Nigeria
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Summary
Produced high-quality professional documents and print materials, enhancing visual communication and brand messaging for remote clients.
Highlights
Produced high-quality professional documents and diverse print materials, enhancing visual communication and brand messaging, resulting in an estimated 15% improvement in client satisfaction.
Managed remote collaboration with diverse clients, consistently delivering high-quality visual outputs on schedule and completing 100% of projects within specified deadlines.
Leveraged industry-standard design tools, including CorelDRAW and Adobe Photoshop, to elevate visual communication and ensure brand consistency, boosting design efficiency by 20% across projects.
Tsmartechnologies Ltd.
|Junior Computer Engineer
Lagos, Lagos, Nigeria
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Summary
Maintained and configured critical IT infrastructure for corporate clients, ensuring seamless system functionality and user support.
Highlights
Managed comprehensive maintenance and repair of diverse computer hardware and software systems, reducing client downtime by 25% and ensuring continuous operational uptime.
Implemented and configured critical IT solutions for corporate clients, significantly enhancing system functionality and user productivity for a base of over 50 users.
Delivered comprehensive technical support and troubleshooting, promptly resolving complex IT issues and achieving a 95% issue resolution rate to maintain high client operational efficiency.
Education
University of Lagos (UNILAG)
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B.Sc. (In Progress)
Economics
Languages
English
Skills
IT & Technical Support
IT Support, Troubleshooting, Hardware Maintenance, Software Installation, System Configuration, Customer Support, Issue Resolution.
Graphic Design
CorelDRAW, Adobe Photoshop, Visual Communication, Print Design, Document Design.
Web Development
HTML, CSS, Web Design.
Productivity Software
Microsoft Office Suite, Word, Excel, PowerPoint.
Professional Skills
Client Collaboration, Problem-Solving, Analytical Thinking, Critical Thinking, Communication Skills, Teamwork, Adaptability.
Interests
Hobbies
Reading, Football, Movies.